For Professionals

Our individualized program works for any person who truly wishes to put in the effort. We meet every client halfway and will provide them with the knowledge and tools they need to succeed, but in the end a successful treatment episode is achieved by their commitment to do the work and the families commitment to support the work. The treatment team, the client, and the family must all be in alignment.

Each client is assigned a case manager and a therapist who work together with the client to assess the client’s needs and best treatment options for them. We will also lean on and dive deeper into your insights and recommendations.

Launch believes in providing the most comfortable and supportive environment possible for our clients to begin the extremely challenging journey into personal recovery, however we understand that some clients require a different level of care than we provide to best help them in this journey and we do our best to help them find the necessary care. Sometimes, a client’s condition may change, and we may have to refer them to a higher level of care. If we feel that we must refer to a different facility or a higher level of care, we will reach out to you first and provide you with our carefully selected recommendations as well as ask you what you would like to see happen.

We have no issue in collaborating with other treatment professionals, as long as everyone is working together and has the same goal.  Should you feel that your plan and our plan do not align, we hope that you will reach out and work with us to create a solution. Communication between referent and staff is imperative in keeping up with treatment progress. If a client feels like a need is not being met or that something is not working for them, we encourage them to voice their feelings and find a solution or come to a better understanding of the situation. The same goes for the family. If the family has any concerns, every member of our team has an open door policy and is willing to address any concerns that may be had. 

If your client is stating that they are unhappy, we ask that you reach out to the team to address this. Creating a new structure for life and creating growth can often be uncomfortable, so some discomfort is to be expected. We hope that there will be open lines of communication from all sides in order to reduce splitting. Communication is crucial for the success of our clients. We like to work together to ensure the optimal support for the client. Depending on the roles, we have different perspectives of the client and would like to work together to support each other and the client’s treatment goals. As a team, we are open to collaborating frequently with you to discuss progress, any concerns, and treatment.

Yes, we have fully trained professionals, some of whom have been through similar struggles with mental health or substance abuse. Because of the professional training our staff receives, and the years of personal recovery each of them has been though, Launch staff is able to provide understanding, motivation, and a shared purpose with each client.

Before entry into our program, costs are discussed and we work with insurance companies to see what coverage they can provide. We work so that there are no hidden costs after entry. However, down the line, there may be additional services that we recommend as treatment add ons. These services will be optional and are only meant to act as extra support should the family want it.

It is our goal to have both referents and clients involved in the treatment episode. However, this may not be possible based on the clients wishes. We comply with all aspects of HIPAA and maintain ethical practices, and if your client does not sign a release of information for you, we will be unable to give you any sort of updates, or can only provide limited updates. In the event that  we do not provide updates, it is because a client is unwilling to release information. In these cases, we encourage you to reach out to the family. But know, we will always do our best to encourage them to keep the lines of communication open.

We respectfully request that all outside sessions be suspended while clients are in our care, unless they are specifically treating some area of concern that we do not specialize in. We want to create a space of clarity, alignment, and trust with the client, the family, and the treatment team. We will promptly refer the client back to private practices once the main part of their treatment episode is over.

If there is a relapse or mental health care crisis, you and the family will be promptly informed. The clinical team would work with you to provide an ongoing plan for the the client.